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Use your emojination

Social Media
I love emoji's and they are fast becoming part of our everyday vocabulary. Businesses can take advantage of this trend and use your 'emojination' (pun intended) to create your own unique language to communicate with your audience. I'm sure you will love this short video tutorial on using emojis, just like I ...

There’s a social specialist on every corner!!

Social Media
As a digital strategist and chief of digital experiences I immerse myself in the world of digital every single day. After many years working in all facets of the industry I consider my ‘bullshit radar’ highly tuned. But lately it seems every second person is a so called ‘social media expert’. ...

Digital customer service – do you pass or fail?

Social Media
Often a digital channel will be the first interaction with a potential customer so it is vital that you give a great first impression. Most of your digital enquiries will come via email and social media so regular monitoring of these channels is the first step in digital customer services and ...

How answering your email can increase your sales

Social Media
One thing that always baffles me us why businesses spend thousands of dollars on advertising then can't even answer a customer enquiry via email. Why, why, why?? This makes absolutely NO sense. These are the businesses that complain that their ad campaigns didn't work when it actual fact the received leads ...

Now there is an excuse to Blab

Digital tools, Social Media
Blab, a live-streaming video platform, has many great features for connecting with and growing your audience.  Blab.im introduces a mobile and functional desktop experience that allows up to four video streams at once with the click of a button.  You just log in using your Twitter account and you are ...

Do you need therapy for your social media addiction?

Social Media
Talk Space is a great company I literally stumbled across while they were doing a pop up near Flatiron Building in New York. They aren’t against social media and in fact many of their employees use it, however they offer a unique service that offers therapy for people who are ...
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