digital customer service Archives - Digital Conversations

How you need to handle online enquiries

13 February 2020 digital in retail, General Digital

Often a digital channel will be the first interaction with a potential client so it is vital that we are using it to have two-way conversations and respond to them, just like if they were standing in front of you. Do not forget that online has the same rules as offline. ...

How much are your unattended social channels costing you in lost business.

01 July 2018 General Digital, Social Media

One of my biggest frustrations is businesses that have social media channels but aren’t actually on social. If you have a Facebook Page or Twitter page, in particular, you HAVE to be actively monitoring them. This is especially important in retail and hospitality businesses. Why, because it is costing you lost ...

How to stand out in a sea of sameness in our digital world

25 July 2017 General Digital

Guest Blog by Tracey Mathers. In today’s competitive marketplace how do we stand out in a sea of sameness? There are lots of people doing what we do, how can we make sure people see us? The first thing is you can’t sell a secret, so if you are not putting yourself ...

This article should come with a warning “Honest user experience within”.

16 May 2016 General Digital

If you don’t want to hear the truth about my digital experience with your brand, then don’t read any further. I have an issue! One that I usually whine to my husband about but today I am sharing this with my wider audience. The issue does not just affect me. ...

Digital customer service – do you pass or fail?

29 November 2015 Social Media

Often a digital channel will be the first interaction with a potential customer so it is vital that you give a great first impression. Most of your digital enquiries will come via email and social media so regular monitoring of these channels is the first step in digital customer services and ...

How answering your email can increase your sales

18 November 2015 Social Media

One thing that always baffles me us why businesses spend thousands of dollars on advertising then can't even answer a customer enquiry via email. Why, why, why?? This makes absolutely NO sense. These are the businesses that complain that their ad campaigns didn't work when it actual fact the received leads ...

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How you need to handle online enquiries

This article should come with a warning “Honest user experience within”.

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