online customer service Archives - Digital Conversations

How you need to handle online enquiries

13 February 2020 digital in retail, General Digital

Often a digital channel will be the first interaction with a potential client so it is vital that we are using it to have two-way conversations and respond to them, just like if they were standing in front of you. Do not forget that online has the same rules as offline. ...

Why online customer service need to be ASSes!

25 September 2019 General Digital

I think customer service is getting worse not better. One of the BIGGEST issues is that customer service people do not LISTEN and are too busy sending form or scripted responses in line with the policies given to them by management. You have all experienced it, I am sure. The ...

Why your social media customer service teams are costing you thousands in lost sales

07 March 2019 General Digital

One of my pet peeves is bad customer service. There is no excuse for it and there is certainly no excuse for brands not dealing with poor levels of service when they are aware of it. A key point to remember is that online and offline are exactly the same. I ...

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How you need to handle online enquiries

Why online customer service need to be ASSes!

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