What is a Digital Concierge QandA
I have been asked a lot of questions recently about what a Digital Concierge is and how businesses can use this service. So I created a video to answer some of your questions. Yours in Digital.
Tanya
Storify – another free digital tool
There are thoustands of free digital tools you can use in your business. Here is a sneak peak about just one of the 21 Free Digital Tools which is available in a free download from our homepage. If you have multiple social media channels and need to curate content, then ...
5 digital myths exposed
You will hear all stories of claims and stories about digital and I am going to dispel 5 of those myths for you.
1. If you are told that someone can get you to page 1 in google in one month run a mile and beware of promises like this.
2. You ...
Internal social media – what is that?
When you mention the words 'social media' most people think of using Facebook to share with friends and perhaps using Linked In to sell to customers. Very rarely is it being used internally to engage our most customers - our staff. If you work for a large company you might ...
My digital life – 10 years later….
Having had a chance to take a much needed break at Xmas, I started thinking about how to make my days more efficient come January. To start with I needed to think about the way my current day is structured and what tools and channels I use to complete the ...
Digital in recruitment – the new rules!
Some say that recruiters are up there with car salesmen when it comes to outdated methods and hard sell tactics. I've mostly had positive experiences and know so really I've people in the industry so why do they get a bad wrap?
Perception is reality and unfortunately how many recruiters position ...
I don’t believe in New Years Resolutions
I don't believe in making New Years resolutions as they rarely last past the first week of January. I do however believe in setting goals and making a list of what I'd like to achieve in the next 12 months in business and personally.
I recently read a great article by ...
There’s a social specialist on every corner!!
As a digital strategist and chief of digital experiences I immerse myself in the world of digital every single day. After many years working in all facets of the industry I consider my ‘bullshit radar’ highly tuned.
But lately it seems every second person is a so called ‘social media expert’. ...
Digital customer service – do you pass or fail?
Often a digital channel will be the first interaction with a potential customer so it is vital that you give a great first impression.
Most of your digital enquiries will come via email and social media so regular monitoring of these channels is the first step in digital customer services and ...
Why a digital first policy is essential for NFP’s and NDIS
With the upcoming changes to NDIS there is a lot of uncertainty about how this will impact Not For Profits. The consumer will hold the power and will have greater choice and control over when, where and how they receive the support they need.
NDIS requires providers to turn their business ...
